Online Return Form


Return, exchange & Warranty claims

One of the best ways to receive a return, exchange or warranty claim, on products purchased through our online store, is by submitting this form. We'd appreciate you filling out as much as you can so that we can connect with you for more details and photos for your claim. In some cases this form will give us everything we require, in other cases it will give us a basis of information to start a conversation with you.  Either way we appreciate your comments and feedback!

Customer Details
Name *
Phone *
Order Details
Order Date
Order Date
*If more than one item
Request Details
If applicable, enter the shipping address you would like the item/s shipped to or if you would like the item/s made available for pick up at Koncept Sign Group:
Shipping Address
Shipping Address
What is your in-hand date?
What is your in-hand date?

what's next?

Once you've submitted the online form your information will be sent to our management team.  You can expect to hear back from our sign shop within 1 to 2 business days, whether that's an email arriving in your inbox or a call from our team to gather more information about your claim.